return policy
it wasn't that color on the screen
basically it breaks down like this; if you don't like what you bought, return it within 14 days of purchase and we will refund your money (not the shipping + handling though, that's ours). if for some reason, you decide rejecting the magnificent piece of jewelry is really what you want to do, then please ship it in a manner that will ensure it does not get busted up on its way back to us. (read: insured, tracked + padded) you can ship your carefully packaged box back to us at:
RINjuel
attn: Reluctant Returns Dept.
P.O. Box 68211
Nashville, TN 37206
once we receive the foresaken piece, we will inspect it, refund your dough (minus the s+h, of course) and send you an email letting you know we did these things. now. if we get your ostracized piece back and it is all busted up, we have a problem. unfortunately for pieces that are returned broken (other than those covered in the "bad mailman" clause), there is a 10% restocking fee. yeah, we know, that sucks. now after all that is sorted out and we have figured out how much you get back, we turn it over to the credit card people to return your money. typically we hear that it takes about 2 weeks from when we call it in, so please think long and hard about returning those wonderfully original jewelry pieces. p.s. return shipping costs are on your own dime.
it don't fit
now as for those of you who have purchased the wrong sized necklace or ring. well, the easy solution is to gain or lose weight accordingly. but since that is easier said than done, RINjuel will be more than happy to exchange your piece for another sized appropriately. just ship your mis-sized piece back to RINjuel (see above for details) and we will have your new piece off to you right quick (usually 2 days after we receive it).
bad mailman
OK, so we all know that sometimes packages find a way to get crushed sumo style while in transit. if you receive a package that has seen the wrong end of a boot, please email us within 2 days. after we get back to you, please place the damaged piece in a new box (again, see above for details) and ship it back to us. we will issue you a replacement piece (no charge) and then deal with the clumsy carrier who crushed our jewelry.
security
while you are at our site we take every step to make it as secure as possible. when shopping anywhere online, you'll know you are in secure location when the "location" or "url" at the top of the page begins with "https" rather than "http" ("s" stands for "secure"). on our site, you will notice that you are redirected to a place called "sitemason.com". don't get scared, this is suppose to happen. we have contracted with the highly talented and amazing people at sitemason , to handle all our ecommerce transactions. they have the secure servers, so they handle the actual transactions.
privacy policy
while our lawyers tell us that we need to be "serious" when it comes to this part, we like to keep things simple by providing this summary statement regarding your personal info.
"if you see fit to provide us your personal information (address, email, phone, credit card number, whatever); we will NEVER sell, trade, barter or otherwise transmit your info to a third party, other than those involved in the transaction process. period."
now to satisfy our lawyers here is the legalese:
INFORMATION COLLECTED AND STORED AUTOMATICALLY
If you do nothing during your visit but browse through the internet site, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. Our web server will automatically collect and store only the following information about your visit:
* Your computer's internet Protocol (IP) address. (An IP address is a number that is automatically assigned to your computer whenever you connect to the internet.)
* The domain from which you access the internet (for example, aol.com, if you are connecting from an America Online account).
* The address of the internet site, banner, or email from which you selected or entered a link that brought you to our site.
* The date and time you arrived at our site and how long you spent visiting the site.
* The name and version of your computer's operating system and browser: for example, Windows 98/Netscape Navigator 4.5. (This information is supplied automatically by your computer and enhances your ability to view web pages.)
* The pages you visit.
We use this information to help us make the site more useful to visitors—to learn about the number of visitors to our site and the types of technology our visitors use. Unless it is specifically stated otherwise, no additional information will be collected about you.
IF YOU SEND US PERSONAL INFORMATION
If you choose to provide us with personal information, either by phone, in writing, by email or by filling out a form and submitting it to us through the internet site, this information will not be released, disclosed, sold, or transferred to any outside source unless required for law enforcement or by statute.
IF YOU SEND US EMAIL
If you send us email, we will collect and store your email address and the content of the email, including any personal information you chose to include, and will use it only to respond to your request quickly and accurately. However, email is not necessarily secure against interception. If you are worried because your communication is very sensitive, you can send it by postal mail or contact us via telephone.
IF YOU FILL OUT ONLINE FORMS
Certain areas like the check out page include forms where you actively enter your personal information. We use this personal information to provide you with the latest information pertaining to your initial request. Specifically:
* If you chose to add your name to the mailing list, we will use the information we collect to occasionally notify you about important changes to the internet site, new services, products, and special offers we think you may find valuable.
COOKIES
Some pages on this internet site employ "cookies." A cookie is a small file that an internet site transfers to your computer's hard disk to allow the server to "remember" specific information about your session while you are connected. Requests to send cookies are not designed to collect information about you, but only about your browser session. The cookies make it easier for you to use the dynamic features of our internet site. The cookies and the information about your session are automatically destroyed after a certain period of time. The information is not permanently stored on your computer. We do not collect personal information about you except as described above.
SECURITY
The RINjuel website uses the latest encryption technology to keep your personal information safe. All your information is encrypted using a secure Sitemason server for maximum security. If you feel more comfortable doing so, our internet site also provides options to request information by telephone.
LINKS TO OTHER SITES
Our internet sites may have links to other organizations that are not owned or maintained by RINjuel. Once you follow a link to any other site, you are subject to its privacy policy, but we hope you come back soon.
YOUR CONSENT
By using our internet site, you consent to the collection and use of this information by RINjuel as described in this document. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Notice of the most recent date of changes to our privacy policy will appear at the top of this page.
PROTECTION OF CHILDREN'S PRIVACY
We acknowledge that our internet site may be visited by children under the age of consent. The material on our pages is deemed suitable for all ages. It is possible that a child under the age of consent may provide personal information to us by filling out a form and submitting that form to us through the internet site. Should we discover that we have received information from a child under the age of consent, we will remove that information from our system.
INTRUSION DETECTION
For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual.
Questions about RINjuel privacy policies should be addressed to:
RINjuel
Attn: Big Brother
P.O. Box 68211
Nashville, TN 37206
615.473.7654
erin@rinjuel.com
OK, so enough with the lawyer speak, back to the goods: shop
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